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• No , There are a few reasons why wireless power banks generally don’t have the capability to charge smartwatches
• Output power: Wireless power banks are typically designed to charge smartphones, which require a higher output power (around 10 to 15 watts). Smartwatches, on the other hand, require a lower output power (around 2 to 5 watts). Some wireless power banks do have a low-power charging mode that can be suitable for charging smartwatches, but not all power banks have this feature.
• Charging standards: Wireless power banks typically use the Qi standard for charging. This standard is well-suited for charging larger devices like smartphones, but it’s not compatible with smartwatches that use different wireless charging standards, such as the WPC or PMA wireless charging standard.

Yes, according to the existing standards of the device, it is possible to charge.

Simply place the wired keyboard cable into a PC or laptop USB port.

We offer a ‘return to the retailer’ warranty on our products. In case of a defect, please return the product to your retailer with a clear description of the problem, proof of purchase, and all accessories. During the warranty period, you will receive a replacement product from the retailer if available.

1. Make sure the device is turned on.
2. Make sure the receiver is plugged into the PC’s USB port.
3. If the PC can not recognize the receiver, please re-plug the receiver.
4. Check if the battery is installed correctly.
5. Low battery, please change the battery.
6. Move other working wireless devices away from the receiver and device.
7. Please keep away from walls or big objects, because this may reduce the range.

1. Take out the receiver from the keyboard.
2. Place the receiver into a PC or laptop USB port.

In this case , please return the product to after-sales service offic to set another dongle to your product

The USB receiver is stored inside the battery compartment or on the bottom side of the mouse. The special receiver storage compartment is located there so you can always store the dongle safely when not in use to prevent damage or loss.

Simply place the mouse cable into a PC or laptop USB port.

We offer a ‘return to the retailer’ warranty on our products. In case of a defect, please return the product to your retailer with a clear description of the problem, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available.

1. Take out the receiver from the mouse.
2. Place the receiver into a PC or laptop USB port.

1. Make sure the device is turned on.
2. Make sure the USB receiver is plugged into the PC/ laptop’s USB port.
3. If the PC/ laptop cannot initially recognize the USB receiver, please replug the receiver.
4. Check if the battery is installed correctly.
5. In case of a low battery, please try changing the battery.
6. Move other working wireless devices away from the mouse and the USB receiver.
7. Please keep away from walls or big objects because this may reduce the range.

1. Move other active wireless devices away from the mouse and the USB receiver.
2. The PC can not respond immediately because the CPU is under full load.
3. Try changing the battery.

1. Use a mousepad or a piece of paper to check if the surface may be the reason.
2. Try using the mouse on a different surface.
3. Clean the sensor on the bottom of the mouse with a dry cloth.

The USB receiver is stored inside the battery compartment or on the bottom side of the mouse. The special receiver storage compartment is located there so you can always store the dongle safely when not in use to prevent damage or loss.

In this case , please return the product to after-sales service offic to set another dongle to your product

1. Please use the mouse on a mouse pad.
2. Try the mouse on a white paper to check if the special surface you use causes this problem.

1. Make sure the device is turned on.
2. Make sure the receiver is plugged into the PC’s USB port.
3. If the PC can not recognize the receiver, please re-plug the receiver.
4. Check if the battery is installed correctly.
5. Low battery, please change the battery.
6. Move other working wireless devices away from the receiver and device.
7. Please keep away from walls or big objects, because this may reduce the range.

We offer a ‘return to the retailer’ warranty on our products. In case of a defect, please return the product to your retailer with a clear description of the problem, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available.

Pair your first device:
1. Turn on the mouse.
2. Keep pressing the Bluetooth button for at least 3 seconds to pair.
3. Search for mouse model and click Connect.

1. Turn on the mouse.
2. Press the Bluetooth button for 3 seconds.
• Status LED blinks slower.
• Go to the Bluetooth panel on your device.
• Search for mouse model and click connect.

1. Please use the mouse on a mouse pad.
2. Try the mouse on a white paper to check if the special surface you use causes this problem.

1. Use a mousepad or a piece of paper to check if the surface may be the reason.
2. Try using the mouse on a different surface.
3. Clean the sensor on the bottom of the mouse with a dry cloth.

We offer a ‘return to the retailer’ warranty on our products. In case of a defect, please return the product to your retailer with a clear description of the problem, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available.

The serial number can be generally found on the bottom side of every product.

The latest available product driver is available in the Downloads section on the respective product page.
Simply search by model name and download the driver from its product page, or visit our Support pages.

1. Move other working wireless devices away from the receiver and mouse.
2. Clean the sensor on the bottom of the mouse with a dry cloth.
3. Try using the mouse on a different surface.

1. Please use the mouse on a mouse pad.
2. Try the mouse on a white paper to check if the special surface you use causes this problem.

Hatron products have a power-saving function to maximize battery life. You do not have to turn the mouse/ keyboard off every time you stop using it. When the product is not moving or there is no signal from the USB receiver, it will automatically turn sleep-mode on to save battery power. When you complete work with the product for the day, we do recommend to use the On/Off power button to optimize the battery life.

After you unplug and replug the USB receiver, within 30 seconds, turn off the mouse and then turn it on with the left key pressed.

1. Move other active wireless devices away from the device and receiver.
2. The PC can not respond immediately because the CPU is under full load.
3. Change battery if the low battery indicator is blinking.

1. Make sure the device is turned on.
2. Make sure the receiver is plugged into the PC’s USB port.
3. The PC can not recognize the receiver, please re-plug the receiver.
4. Check if the battery is installed correctly.
5. Low battery, please change the battery.
6. Move other working wireless devices away from the receiver and device.
7. Please keep away from walls or big objects, because this may reduce the range.

Because all our products are in the accessories category, we do not have service centers to repair products.
A defective product should be replaced by your point of purchase during the warranty period.

We offer a ‘return to the retailer’ warranty on our products. In case of a defect, please return the product to your retailer with a clear description of the problem, proof of purchase and all accessories. During the warranty period you will receive a replacement product from the retailer if available.